Firepits Direct

Troubleshooting

If your fire pit isn’t performing as expected, our troubleshooting resources are here to help. Explore expert guidance on diagnosing and resolving common fire pit issues, including ignition problems, uneven flames, burner performance, and gas flow concerns. Designed for both homeowners and professionals, these guides help you get your outdoor fire feature back to peak performance.

What Causes the Whistling Noise in Your Fire Pit?

Scott Ramspott | 22 Aug, 2024

Is your fire pit making a whistling sound? Learn what causes it, how to fix it, and which components may be affecting your system.

Troubleshooting

HPC Fire ONE App Guide: Control, Install, and Preview Your Fire Pit

Scott Ramspott | 18 Apr, 2022

Learn how the HPC Fire ONE App helps homeowners and contractors preview, install, troubleshoot, and control compatible HPC Fire features.

Troubleshooting

HPC Fire Electronic Ignition Troubleshooting Guide

Scott Ramspott | 30 Nov, 2016

Learn how to troubleshoot HPC electronic fire pit ignitions, identify EI and HWI systems, diagnose common ignition problems, and find replacement parts and repair resources.

Troubleshooting

Gas Fire Pit Troubleshooting Guide: Common Problems & Fixes

Scott Ramspott | 10 Oct, 2016

Having trouble with your gas fire pit? Use this troubleshooting guide to identify common causes of low flames, soot, whistling, ignition issues, uneven flames, and burners that won’t stay lit.

Troubleshooting

Hot Wire Ignition Troubleshooting Guide

Scott Ramspott | 10 Oct, 2016

Learn how to diagnose and fix common hot wire ignition fire pit problems, including pilot light issues, burner shutdowns, ignition failures, and flame sensing errors.

Troubleshooting