If your HPC Fire electronic ignition system won't light, won't stay lit, or is displaying an error code, the issue is often related to the pilot assembly, thermocouple, igniter, gas supply, control module, communication errors, power supply, or venting requirements. This guide can help you identify your HPC ignition system, understand common problems, review error codes, and find the right troubleshooting resources or replacement parts.
When you invest in a fire pit system from Firepits Direct, you want to keep it running reliably for years. While quality components are built for long-term use, ignition parts can still require maintenance or replacement depending on use, weather exposure, and environmental conditions.
One of our most popular offerings is electronic fire pit ignitions from HPC Fire. These ignition systems provide convenient startup and control options, including remote control or the official HPC One app on compatible models. If you're having trouble getting your HPC Fire electronic ignition fire pit to work properly, use the troubleshooting steps below to help identify the issue and get back to enjoying your fire pit sooner.
This guide is based on common troubleshooting paths for HPC Fire remote electronic ignition systems. Always follow the manufacturer's manual for your specific fire pit or ignition system, and contact a qualified service professional for gas, electrical, or component repairs.
Quick answer: Most HPC Fire electronic ignition issues are caused by problems with the pilot assembly, thermocouple, igniter, gas supply, control module, power supply, communication components, or improper venting. Identifying whether you have an EI or HWI ignition system is the first step toward diagnosing and repairing the problem safely.
HPC Electronic Ignition Troubleshooting at a Glance
| Symptom | Possible Cause | Next Step |
|---|---|---|
| Igniter does not glow | Power issue, wiring issue, failed igniter, or control module issue. | Confirm ignition model and review the correct HPC troubleshooting guide. |
| Pilot will not light | Air in gas line, gas supply issue, pilot obstruction, improper gas pressure, or ignition issue. | Check fuel supply and pilot assembly guidance in the manual. |
| Pilot lights but burner does not ignite | Thermocouple signal, control board, main valve issue, obstructed burner, or improper fire media placement. | Review ignition sequence and replacement part options. |
| Fire pit shuts off unexpectedly | Flame sensing issue, gas interruption, low gas pressure, improper media placement, or component wear. | Use HPC error code resources or contact our product specialists. |
| Remote or app is not responding | Control module, power, pairing, communication, or connectivity issue. | Confirm system type and review the applicable product manual. |
Table of Contents
- Which HPC Ignition Do You Have?
- How an HPC Electronic Ignition System Works
- Before Troubleshooting Your HPC Fire EI System
- Common HPC Electronic Ignition Problems
- Understanding HPC Fire EI Error Codes
- Pilot Will Not Light
- No Main Burner Flame
- Main Burner Turns Off Frequently
- No Power or Response from Unit
- HPC Troubleshooting and Repair Resources
- HPC Replacement Parts for Electronic Ignitions
- HPC Fire Pit Kit Warranty
- When to Call a Gas Professional
- Download the Full HPC Fire Troubleshooting Guide
- HPC Electronic Ignition FAQs
- Need Help Troubleshooting Your HPC Ignition?
Which HPC Ignition Do You Have?
The first step in diagnosing the issue is determining which ignition model you have installed. There are two main series: the older HWI models and the newer EI designs. You can find the model number, serial number, and gas type on the side of the valve box underneath the burner and pan.
The model number will contain either “EI” or “HWI” to indicate which version of the ignition you have. EI models offer either ON/OFF or HI/LO functionality, which will be indicated in the model number as well.
If you are unsure which system you have, our product specialists can help you identify the correct ignition model before you order HPC replacement parts.
How an HPC Electronic Ignition System Works
Diagnosing and repairing an HPC ignition is easier when you understand the ignition sequence. In general, the system operates like this:
- The fire pit is turned on via switch, timer, remote, or Bluetooth app.
- Gas, either propane or natural gas, is released to the pilot assembly and the igniter heats up, turning red.
- The pilot light ignites and heats up the thermocouple, a sensor that turns heat into an electronic signal.
- The thermocouple sends a signal to the control board, which opens the main gas valve to the burner.
- The pilot light ignites the gas coming from the burner, and the fire pit is now ignited.
If one part of this sequence fails, the fire pit may not light, may shut down, or may fail to send gas to the main burner. That is why identifying the ignition model and following the correct troubleshooting guide is so important.
Before Troubleshooting Your HPC Fire EI System
Before inspecting any gas fire pit components, take basic safety precautions. HPC Fire electronic ignition systems include gas, electrical, and ignition parts, so some troubleshooting should only be performed by a qualified service technician.
- Turn off the gas supply before inspecting internal components.
- Allow the fire pit to cool completely before touching the burner, media, or ignition parts.
- Disconnect power when instructed by the manufacturer's manual.
- Do not operate the fire pit if you smell gas.
- Keep the burner area clear of leaves, dirt, water, and debris.
- Do not modify wiring, valves, or ignition components unless you are qualified to do so.
- Contact a certified gas appliance professional for service and repair when needed.
Common HPC Electronic Ignition Problems
Electronic ignition troubleshooting usually starts by matching the symptom to the part of the ignition sequence that is failing. These are some of the most common issues customers ask our team about.
Igniter Does Not Glow
If the igniter does not glow when the system is activated, the issue may be related to power, wiring, the igniter, or the control system. Confirm your ignition model first, then use the correct HPC troubleshooting guide for your system.
Pilot Will Not Light
If gas is not reaching the pilot assembly or the pilot area is obstructed, the pilot may not light. Because this involves gas flow and ignition, review the correct product manual and work with a certified gas professional if you are unsure.
Pilot Lights, But Burner Does Not Ignite
If the pilot lights but the main burner does not ignite, the issue may involve the thermocouple signal, control board, main gas valve, fire media placement, or burner obstruction. This is where understanding the ignition sequence can help narrow down the problem.
Fire Pit Shuts Off Unexpectedly
Unexpected shutdowns can be related to flame sensing, gas interruption, low gas pressure, weather exposure, improper media placement, or component wear. Review HPC error code resources if your system provides diagnostic feedback.
Remote or App Control Is Not Responding
If the remote or app is not responding, confirm the system type, power source, and control module guidance for your ignition model. EI models may include ON/OFF or HI/LO functionality, so checking the exact model number matters.
Understanding HPC Fire EI Error Codes
HPC Fire electronic ignition systems may display error codes differently depending on the model. On some on/off models, error codes are displayed by the LED flash count on the control module inside the valve box. On some high/low models, error codes may appear in the HPC Fire app error log, on the remote control LED flash count, or on the control module inside the valve box.
If an error code appears, power the fire pit down, restart the HPC Fire EI system, and then compare the error code with your manufacturer's troubleshooting chart. Some systems may automatically cycle several times before displaying an error code.
| Error Code | Description | Likely Troubleshooting Area |
|---|---|---|
| 1 | Igniter Failure | Pilot will not light |
| 2 | Over Temperature | No power or response from unit |
| 3 | Thermocouple Error | No main burner |
| 4 | Hardware Fault | No main burner |
| 5 | Flame at Startup | No main burner |
| 6 | Igniter Open | Pilot will not light |
| 7 | Broken Communication | No power or response from unit |
| 8 | Not Paired | No power or response from unit |
| 9 | Out of Range | No power or response from unit |
| 10 | Internal Control Fault or Over Temperature | No power or response from unit |
Pilot Will Not Light
If the pilot on your HPC Fire EI system will not light, the issue is usually connected to gas flow, air in the line, the pilot orifice, the igniter element, or wiring to the igniter.
| Possible Cause | What to Check |
|---|---|
| Air in gas line | New installations may take several attempts to purge air from the line. |
| No gas flow | Confirm gas is turned on upstream and check for possible line obstruction. |
| Clogged pilot orifice | A dirty or clogged pilot orifice may need to be removed and cleaned by a qualified technician. |
| Improper gas pressure | Confirm proper gas pressure according to the installation manual. |
| Damaged igniter element | The igniter element may need to be replaced. |
| Damaged wires | Inspect igniter wiring and confirm insulation is in good condition and connections are tight. |
No Main Burner Flame
If the pilot flame is present but the main burner does not light, the HPC Fire EI system may be sensing a problem with gas pressure, the thermocouple, the fire ring, or the fire media layout.
- Gas pressure: Improper gas pressure can prevent the main burner from operating correctly.
- Small pilot flame: A weak pilot flame may not properly heat the thermocouple.
- Dirty thermocouple: A dirty thermocouple may need to be cleaned with a soft brush.
- Obstructed fire ring: Confirm there is no water, debris, or blockage inside the burner or fire ring.
- Improperly applied fire media: Fire glass, lava rock, or other fire media should never block burner ports or interfere with the pilot assembly.
- Pilot flame always present: If the pilot flame remains present at all times, there may be debris inside the valve.
Main Burner Turns Off Frequently
If the main burner on your HPC Fire electronic ignition system turns off and on frequently, the issue may be related to flame sensing, media placement, gas pressure, or the thermocouple.
- Small pilot flame: The pilot head may need to be removed and cleaned by a qualified technician.
- Improperly applied media: Fire media should be installed according to the manufacturer's instructions.
- Low gas pressure: Gas pressure that is too low can cause cycling or unreliable burner operation.
- Defective thermocouple: A faulty thermocouple may need to be replaced.
If your HPC Fire system repeatedly shuts off after ignition, avoid continued operation until the system has been inspected.
No Power or Response from Unit
If the HPC Fire EI system has no power or does not respond to the remote, app, or control system, start with the power supply and communication components.
| Possible Issue | What to Check |
|---|---|
| No power to unit | Confirm the breaker, wall switch, and remote are on. |
| Remote not working | Change the batteries and re-sync the remote if applicable. |
| Has power but will not cycle | Check the external fuse on the valve box, verify voltage, and inspect the module and transformer. |
| Over-temperature condition | Inadequate venting can cause overheating. Power the unit off and back on to reset after the issue is corrected. |
| Remote or app will not communicate | Pair the unit again, move closer to the fire pit, confirm line of sight, and inspect the communication cable or transceiver. |
Over-temperature problems on HPC Fire electronic ignition systems are often connected to inadequate ventilation. If you're building or servicing a custom enclosure, make sure your fire pit has proper airflow and compatible venting components.
HPC Troubleshooting and Repair Resources
To make the process easier, we’ve collected a library of HPC’s official resources and guides for troubleshooting and repair.
Troubleshooting Guides
Full Product Manuals
If you are still planning your system, you can also browse HPC electronic ignition kits and HPC Fire products.
HPC Replacement Parts for Electronic Ignitions
Once you’ve diagnosed the issue, you may need replacement parts to solve it. As a retail partner with HPC, we carry a large number of their components. We can also work directly with the manufacturer to order anything we do not already carry, helping you find the correct part for your system.
Whether you need an igniter, pilot assembly, valve box, or another component, Firepits Direct can help you identify compatible HPC repair parts and information. If you are working on a larger repair or rebuild, it may also be helpful to review related gas fire pit components.
HPC Fire Pit Kit Warranty
As a leading manufacturer in the fire pit industry, HPC warrants its products against manufacturing defects that prevent safe or correct function. The warranty period varies by component type.
| Component | Warranty Period |
|---|---|
| Stainless steel fire pit and outdoor fireplace burners | Lifetime |
| Electronics and gas valves | Commercial: 1 year; Residential: 3 years |
| Pilot assembly | Commercial: 1 year; Residential: 2 years |
| Stainless steel pan and valve box | Commercial: 1 year; Residential: 5 years |
If your component is covered under the warranty period, we can work with HPC to help ensure your product is repaired or replaced. Full warranty details can be found in your owner’s manual.
When to Call a Gas Professional
Some HPC ignition troubleshooting can begin with identifying your model number and reviewing the correct manual. However, repairs involving gas flow, wiring, valves, repeated ignition failure, damaged components, or unsafe operation should be handled carefully.
Contact a certified gas professional if you notice gas odors, damaged wiring, repeated shutdowns, valve issues, unsafe operation, or if you are not confident diagnosing the problem. Gas appliances should always be serviced with safety as the first priority.
Download the Full HPC Fire Troubleshooting Guide
The reference images below summarize the HPC Fire electronic ignition troubleshooting process. You can also use the downloadable PDF manual if you want to print a copy or review the troubleshooting flow chart in more detail.
To download a copy of this HPC Fire troubleshooting manual, click here.
HPC Electronic Ignition FAQs
Why is my HPC ignition not working?
Your HPC ignition may not be working because of an issue with the igniter, pilot assembly, thermocouple, gas supply, control board, wiring, power supply, or communication system. Start by identifying whether you have an EI or HWI ignition system, then review the appropriate troubleshooting guide.
Why won't my HPC Fire ignition system light?
An HPC Fire electronic ignition system may not light because of air in the gas line, no gas flow, a clogged pilot orifice, improper gas pressure, a damaged igniter, or damaged wiring.
What is the difference between HPC EI and HWI ignition?
HPC HWI models are older ignition systems, while EI models are newer designs. The model number on the valve box will indicate whether your ignition system is EI or HWI. EI models may also indicate ON/OFF or HI/LO functionality.
Why won’t my pilot light stay lit?
If the pilot will not stay lit, the issue may involve the pilot assembly, thermocouple signal, gas supply, control sequence, improper fire media placement, or low gas pressure. Because this involves gas and flame sensing, review the correct manual and contact a certified gas professional if needed.
Why does my HPC Fire fire pit shut off after ignition?
An HPC Fire system that shuts off after ignition may have a small pilot flame, low gas pressure, improperly placed fire media, or a defective thermocouple. Stop using the unit until the issue is identified.
What causes an HPC Fire EI error code?
HPC Fire EI error codes can be caused by ignition failure, over-temperature conditions, thermocouple errors, hardware faults, communication issues, pairing problems, or range limitations depending on the model.
Can fire media cause HPC Fire ignition problems?
Yes. Fire glass, lava rock, or other media can cause ignition or burner issues if it blocks burner ports, interferes with the pilot assembly, or is applied incorrectly.
Can I replace an HPC pilot assembly?
Yes, replacement pilot assemblies may be available depending on your system. Confirm your model number first so you can identify the correct part. Firepits Direct can help source compatible HPC replacement parts.
What causes an electronic fire pit ignition to fail?
Electronic ignition issues can come from component wear, weather exposure, gas supply problems, wiring issues, or failure within the pilot assembly, igniter, thermocouple, control board, or valve system.
Do HPC fire pit ignitions have a warranty?
Yes. HPC warranty coverage varies by component type and whether the application is residential or commercial. Refer to your owner’s manual for complete warranty terms.
When should I contact a professional for HPC Fire troubleshooting?
Contact a qualified service professional if you smell gas, suspect a gas pressure issue, need to clean or replace internal ignition components, have damaged wiring, or continue seeing error codes after basic troubleshooting.
Need Help Troubleshooting Your HPC Ignition?
Our product specialists are available Monday through Friday from 8 a.m. to 5 p.m. Central Time to help diagnose issues with your HPC fire pit ignition. They can also help identify your ignition system and place orders for service parts from our inventory or directly from HPC.
If you need help diagnosing an HPC ignition issue, finding compatible replacement parts, or identifying the correct ignition system, contact our product specialists for expert assistance.
Final Thoughts
HPC Fire electronic ignition systems offer excellent convenience, flame monitoring, and safety features, but occasional troubleshooting may be necessary to keep the system operating properly. If your HPC Fire fire pit will not light, stay lit, or respond to controls, use the symptoms and error codes above as a starting point. If you need help choosing replacement parts, troubleshooting components, or finding compatible products, contact our product specialists for expert guidance.
